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Web platformHealthcare providersMedServeFrom beneficiary identification and verification to the management of their healthcare services, in a single portal.
MedServe is the PetherInsure web portal dedicated to healthcare providers. It enables them to identify beneficiaries, verify their coverage and package, and then manage services according to their activity: consultations, prescriptions and other healthcare services.
Capabilities
What MedServe does
Verify coverage, submit claims and approval requests, and follow settlement in real time.
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Beneficiary identification and verification
Confirm the identity and verification of the beneficiary, their coverage and package.
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Online claims
Submit reimbursement claims with the services performed and their amounts, directly from the portal.
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Pre-authorization requests
Submit approval requests for care requiring validation and track their processing from the portal.
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Service management
Record the services provided according to the service of the provider and the packages of the beneficiary: consultations, prescriptions and other healthcare services.
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Real-time tracking
Follow every claim from submission through adjudication to settlement.
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Direct insurer contact
Reach the insurer from within the portal when a case needs a conversation.
How it works
MedServe, step by step
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Verify the member
Check coverage and remaining benefits as the patient arrives.
Search⌘K SANAVIEASSURANCES CNClarisse NdongoFront desk · Clinique du LacServices›New service recordNew service recordOut-patient visit · 4 March 2026 · Dr Achille NanaStep 2 of 3 · Services✓Identification2Services3SubmissionBeneficiaryCoverage activeABAmina BelloSAN-2024-08817InsurerSanavie Assurances PackageFamily Gold Valid until31 Dec 2026 Identity checkCard and photoOut-patient limit left39 000 XAFIn-patient limit left420 000 XAFServices providedServiceQtyAmountCoverageSpecialist consultation115 000 XAFCoveredFull blood count18 500 XAFCoveredAbdominal ultrasound125 000 XAFApproval neededMedicines dispensed312 300 XAFCoveredTotal60 800 XAF Insurer share (80%)48 640 XAF Beneficiary share12 160 XAFPre-authorization request sentAbdominal ultrasound · sent to the medical adviser in MedLine -
Record care & submit
Add the services provided and send the claim or approval request in one step.
Search⌘K SANAVIEASSURANCES CNClarisse NdongoFront desk · Clinique du LacServices›New service recordNew service recordOut-patient visit · 4 March 2026 · Dr Achille NanaStep 2 of 3 · Services✓Identification2Services3SubmissionBeneficiaryCoverage activeABAmina BelloSAN-2024-08817InsurerSanavie Assurances PackageFamily Gold Valid until31 Dec 2026 Identity checkCard and photoOut-patient limit left39 000 XAFIn-patient limit left420 000 XAFServices providedServiceQtyAmountCoverageSpecialist consultation115 000 XAFCoveredFull blood count18 500 XAFCoveredAbdominal ultrasound125 000 XAFApproval neededMedicines dispensed312 300 XAFCoveredTotal60 800 XAF Insurer share (80%)48 640 XAF Beneficiary share12 160 XAFPre-authorization request sentAbdominal ultrasound · sent to the medical adviser in MedLine -
Track settlement
See decisions as they happen and follow payment through to settlement.
Search⌘K SANAVIEASSURANCES CNClarisse NdongoBilling · Clinique du LacClaimsClaimsFollow every claim from submission to settlement.Last 30 days
Claims submitted
148
this month
In review
9
2 awaiting documents
Approved
131
89% of claims
Settled this month
2 450 300 XAF
last transfer on 3 March
AllIn reviewApprovedPaidDeniedClaimBeneficiaryDateServiceAmountInsurer shareStatusCLM-24081Amina Bello4 MarSpecialist consultation60 800 XAF48 640 XAFIn reviewCLM-24079Rose Ateba4 MarMedicines dispensed21 500 XAF17 200 XAFSubmittedCLM-24074Jean-Paul Essomba3 MarGP consultation18 500 XAF14 800 XAFApprovedCLM-24069Aïcha Njoya3 MarDay hospitalisation112 000 XAF89 600 XAFPaidCLM-24061Paul Etoundi2 MarDental care9 000 XAF0 XAFDeniedCLM-24055Grace Tabi1 MarLaboratory tests34 200 XAF27 360 XAFPaidCLM-24049Ibrahim Moussa28 FebPhysiotherapy42 000 XAF33 600 XAFPaidCLM-24046Nadia Fofana28 FebEye test25 000 XAF20 000 XAFApprovedCLM-24042Esther Ngo Bassa27 FebPrenatal consultation15 000 XAF15 000 XAFPaidCLM-24038Rose Ateba27 FebX-ray30 000 XAF24 000 XAFPaidPage 1 of 15 · 148 claims 123…15
Benefits
Why teams choose MedServe
- Coverage confirmed before care, not after
- Fewer rejected claims thanks to automatic checks
- Clear visibility on what has been paid and what is pending
- Less time on administration, more time on patients
Part of the ecosystem
MedServe works with
Get started with MedServe
Access to MedServe is set up for each organisation. Talk to our team to get started.
